Atlas AI Solutions Messaging Policy

When users opt in, they consent to receive SMS messages from Atlas AI Solutions, which may include:

Appointment confirmations and reminders

Follow-up or customer care messages

Review requests after services

Service-related notifications

Two-way responses to inquiries

Optional promotional or marketing messages

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up again through any of our opt-in methods, and we will resume messaging.

If you experience any issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at [email protected].

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, please contact your wireless provider.

For privacy-related inquiries, please refer to our Privacy Policy: https://atlassolutionusa.com/privacy-policy.

1. Agreement to These Terms
By accessing or using the Atlas AI Solutions website, software, AI services, communication tools, or automated systems (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use our Services.
Atlas AI Solutions (“we,” “us,” “our”) provides AI-powered communication, automation, and customer engagement tools for businesses.
These Terms apply to all visitors, users, subscribers, and customers.

2. Description of Services
Atlas AI Solutions provides tools including, but not limited to:
• AI voice agents
• AI chat and messaging
• AI email automation
• Appointment scheduling
• Review request automation
• CRM dashboard and contact management
• Phone call handling and missed-call text back
• Social media automation (e.g., Instagram, Facebook DMs)
• Multi-channel communication (calls, SMS, email, chat, social)
We may update, enhance, or modify these Services at any time.

3. User Eligibility
You must be:
• At least 18 years old
• Authorized to represent your business
• Able to enter a binding contract
You agree to provide accurate and complete information when signing up.

4. Account Registration & Security
To access the Services, you may need an account. You agree to:
• Maintain accurate account information
• Keep your login credentials secure
• Notify us immediately of unauthorized access
You are responsible for all activity under your account.

5. Acceptable Use Policy
You agree not to:
• Use the Services for spam, mass marketing, or illegal activity
• Harass, threaten, or mislead customers
• Violate data privacy laws
• Misuse automated calling or messaging features
• Send unsolicited promotional SMS or email campaigns
• Reverse-engineer or copy any part of the software
• Interfere with system security or servers
Violation may result in suspension or termination.

6. AI Communication & Automation Consent
Atlas AI Solutions automates communication on your behalf. You are responsible for:
• Ensuring your customers consent to receive messages or calls
• Complying with telephone and messaging laws (e.g., TCPA, CAN-SPAM, A2P)
• Providing accurate business information for automation
• Ensuring your automations follow legal guidelines
We provide tools — you are responsible for lawful usage.

7. Billing & Payments
All subscriptions are billed monthly. By subscribing, you agree:
• To pay all fees associated with your plan
• That fees are non-refundable once billed
• That upgrades are billed immediately
• That downgrades take effect on your next billing cycle
We reserve the right to adjust pricing with notice.

8. Termination & Suspension
We may suspend or terminate your account if:
• You violate these Terms
• You misuse communication tools
• Payments fail or remain delinquent
• Your usage poses a security risk
You may cancel anytime through your account or by contacting support.
No refunds are provided for partial billing periods.

9. Data Privacy & Security
We take reasonable measures to protect your data. However, you acknowledge:
• No system is perfectly secure
• You are responsible for protecting your credentials
• You are responsible for data you upload or sync
See our Privacy Policy for full details.

10. AI Responses & Accuracy
Atlas AI Solutions uses AI to respond to calls, messages, and inquiries. You acknowledge:
• AI may generate inaccurate or unexpected responses
• You are responsible for reviewing and configuring your workflows
• Atlas AI Solutions is not liable for errors, miscommunication, or missed opportunities caused by AI
AI automation must be monitored and configured by the user.

11. Third-Party Integrations
Our platform may integrate with third-party services (LeadConnector, Gmail, Outlook, Meta, Google, etc.).
We are not responsible for:
• Outages
• Data loss
• API changes
• Failed integrations
• Third-party terms or updates
You agree to comply with any applicable third-party policies.

12. Limitation of Liability
To the fullest extent permitted by law:
• Atlas AI Solutions is not liable for indirect, incidental, or consequential damages
• We do not guarantee uninterrupted or error-free service
• Our total liability shall not exceed the amount paid in the last 3 months
This includes issues caused by AI-generated content, miscommunication, or automation failures.

13. No Guarantee of Results
We do not guarantee:
• Lead volume
• Sales growth
• Customer response rates
• Review generation
• Appointment volume
Results vary based on industry, configuration, and market conditions.

14. Indemnification
You agree to indemnify and hold Atlas AI Solutions harmless from:
• Claims arising from misuse of the Services
• Violations of messaging or communication laws
• User-submitted content or automations
• Breaches of these Terms

15. Changes to These Terms
We may update these Terms at any time. Updates will be posted with a revised “Last Updated” date.
Continued use of the platform constitutes acceptance of changes.

16. Governing Law
These Terms are governed by U.S. law and the laws of your state, without regard to conflict-of-law principles.

17. Contact Information
For questions regarding these Terms:
📧 [email protected]
📞 609-287-9823
🌐 www.atlassolutionusa.com